Application Support Engineer

Posted by reed.co.uk.

Join us at reed.co.uk,one of the UK's largest online jobsites,as an Application Support Engineer to help solve our customer's technical problems to help ensure a great experience using our products.

Who you will you be helping? We help millions of jobseekers across the UK connect to the right jobs for them. We do this through our websites and mobile apps. Sometimes,things don't always go to plan and people need a little technical help. That's where you come in,as our 3rd line of support you'll be able to resolve the issues others just couldn't.

As part of our wider in-house Development team you will be responsible for incident resolution either by providing troubleshooting,customer support or resolution. You will also handle the application service requests for a number of our internal tools.

What you'll do:

  • Incident troubleshooting
  • Work closely with our Customer Experience team to provide outstanding customer support

  •  

    Incident resolution
  • Management of service requests

  •  

    Incident management reporting

What you'll have experience with:

  • Understanding of web applications and APIs
  • HTML,CSS,T SQL

  •  

    API client configuration and testing
  • S

    trong problem solving ability

  •  

    Great customer service skills

Here at reed.co.uk we are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race,religion,color,national origin,gender,sexual orientation,age,marital status,veteran status,or disability status.

Join REED - Our Values,Your Values; Our Future,Your Future

All job offers are subject to satisfactory references and compliance with vetting requirements applicable to the job role. REED is an equal opportunities employer.  We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender,race,disability,sexual orientation,religion or belief,age,gender identity,marital or civil partnership status,pregnancy or maternity.  We are a MINDFUL EMPLOYER and offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.

Reference: 367953

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