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  • Office Location: Part 1st Floor One Derby Square Liverpool, L2 9QR
  • Office Name: Liverpool QSW
  • Sector: Recruitment Manager
  • Salary: £25000 - £30000
  • Job Type: Permanent
  • Role Type: Full-time
  • Job Ref: 425373

Candidate Care Team Leader

Reed Qualified Social Workers

Role – Candidate Care Team Leader

Location – Liverpool

Salary – £25000 – £30000 per annum

Reed QSW (part of Reed Specialist Recruitment) is a market leading supplier of temporary and permanent Qualified Social Work professionals, in to local authority and private sector clients nationally, with specialist offices located across the country.

We have specialist QSW offices based across the country and are currently looking for a Candidate Care Team Leader to join our high performing team in Liverpool city centre.

As a Candidate Care Team Leader, your primary role will be to lead our national Candidate Care Team and meet our ambition to offer an unrivalled experience to our candidates. Once the sales team have successfully placed a temporary Social Work candidate in to work, responsibility will then be passed on to the Candidate Care Team.

Your duties will include:

  • Managing the Candidate Care Team
  • Having overall responsibility of the candidate experience for hundreds of temporary QSW candidates, out on placement
  • Recruiting, training and managing your team of Candidate Care Consultants
  • Ongoing coaching in line with best practice
  • Working collaboratively with our sales teams to ensure succinct and high performing processes with regards to the candidate journey
  • Ensuring all Candidate Care Consultants are able to perform their duties to a consistently high standard
  • Personally managing a ‘book’ of candidates and leading from the front
  • Offering excellent customer service
  • Meeting agreed KPIs

You will be expected to spend much time completing calls and emails and so your communication skills will be excellent. You will also be required to manage volume business and so it is imperative that you are able to organise your day. Team working is critical to be successful in this role and you will need to work collaboratively with Recruitment Consultants and Qualified Social Workers.

To be considered, you must:

  • Be able to demonstrate and excellent background in customer service
  • Have previous experience managing people
  • Have experience working within a targeted sales environment (ideally Health & Care Recruitment)

The Benefits:

  • Professional & Personal Development funding
  • Paid Sabbaticals
  • Health Cash Plan Discount
  • Wellbeing Centre
  • 25 days holiday plus public holidays

Simply submit an application to express your interest! If successful Talent Acquisition will get in contact to arrange a telephone interview. Following this we will either arrange a video interview or register your interest for a face to face interview once social distancing guidance permits this.

Please note that confirmation of offers and start dates during this time may be impacted by economic changes and government advice.

To read about Reed Specialist Recruitment’s privacy policy please visit our website.

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All job offers are subject to satisfactory references and compliance with vetting requirements applicable to the job role. REED is an equal opportunities employer.  We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender identity, marital or civil partnership status, pregnancy or maternity.  We are a MINDFUL EMPLOYER and offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.