- Office Location: 120 Coombe Lane Raynes Park London, SW20 0BA
- Office Name: Head Office - California
- Sector: Central Support
- Salary: £Neg - £Neg
- Job Type: Permanent
- Role Type: Full-time
- Job Ref: 428079
Cloud Support Analyst
Reed Specialist Recruitment are looking for a Cloud Support Analyst to join their expanding team based in Raynes Park, South West London.
Role Title: |
Cloud Support Analyst |
Reports To: |
Service Delivery Lead (Digital Workplace), RSR |
Introduction |
The Cloud Support Analyst is expected to effectively deliver the support for Co-Members in their use of Digital Workplace tools and application to new ways of working. This includes facilitating the remediation of all incidents and fulfilment of all requests that come into IT Support Services, either through delivering technical activities and fixes, or through efficiently coordinating such activities across internal and external specialists. A vital part of the role is ensuring that Service Desk tickets are tracked, updated and managed throughout, across all resolver groups, communicating effectively to all stakeholders relevant to each ticket. This role requires a broad technical capability, albeit without needing to be a subject matter expert in each service area, and coordination and communication skills are vital to the success of the role. It is also expected that the Cloud Support Analyst will effectively recognise skill gaps through engagement with Co-Member, pointing them towards self-service capabilities, training and adoption collateral and providing advice on improved ways of using the services where less efficient methods are identified. |
Overview: |
|
Objectives: |
|
Scope: |
|
Skills & Experience: |
|
Team: |
|
Key Measures and Targets: |
|
Key Relationships: |
|
Join REED – Improving Lives Through Work
Proud winners of:
- #1 Recruitment Agency – Glassdoor Best Places To Work 2019 & 2020
- Glassdoor Top CEOs 2019
- The JobCrowd Top Companies For Graduates To Work For 2018/19
Our Values, Your Values; Our Future, Your Future
All job offers are subject to satisfactory references and compliance with vetting requirements applicable to the job role. REED is an equal opportunities employer. We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender identity, marital or civil partnership status, pregnancy or maternity. We are a MINDFUL EMPLOYER and offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.