• Office Location: Dragon Court, 27-29 Macklin Street, Covent Garden London, WC2B 5LX
  • Office Name: Reed Online, Dragon Court
  • Sector: Central Support
  • Salary: £20000 - £23000
  • Job Type: Permanent
  • Role Type: Full-time
  • Job Ref: 407835

CRM Marketing Assistant

Reed Online are looking for a CRM Assistant to join their expanding team in Holborn, London.


Reed Online are recruiting a keen marketer looking for an Assistant CRM role in an exciting online marketplace. We love technology, customer satisfaction and emails and want someone who loves that too. Our new CRM assistant will bring energy, drive and passion to help us to deliver first-class performance.

Key Responsibilities

  • Creating emails in ExactTarget to drive leads, revenue and customer experience
  • Writing copy for a range of B2B and B2C emails for a range of jobs and clients
  • Analysis of email marketing campaigns to drive performance
  • Managing schedules and working with stakeholders to deliver excellent customer service 

Skills and Experience

  • You’ll be curious and inquisitive, and capable of asking the right questions to enable you to learn everything there is to know about our business
  • A high standard of written English
  • Obsessive attention to detail
  • Highly analytical with some experience of web analytics tools
  • Knowledge of the training or education market desired but not essential
  • Experience editing HTML would be good but not essential 

Key Measures and Targets

  • Email KPIs
  • Revenue, leads or applications for our core products
  • Marketing channel effectiveness & ROI
  • Consumer retention
  • Consumer satisfaction levels 
  • Product market position and competitive effectiveness

Additional Requirements

  • Confident, charismatic, creative
  • Data-driven and devoted to new technology 
  • Great with big ideas
  • Likes to deliver quality at speed
  • Thrives on challenge and pressure
  • Devoted to customer insights

What can we offer you?

We offer a variety of other company benefits such as Love Mondays Campaigns, 25 days holiday plus bank holidays, the chance to buy, sell and carry over holiday, social events, paid sabbaticals after every 5 years of service, long standing service awards, a discount club, pension, season ticket loans, access to health insurance, free eye tests, personal development schemes, paid rewards for innovative ideas, childcare vouchers and many, many more!

Join REED – Improving Lives Through Work

Proud winners of:

  • #1 Recruitment Agency – Glassdoor Best Places To Work 2019 & 2020
  • Glassdoor Top CEOs 2019
  • The JobCrowd Top Companies For Graduates To Work For 2018/19

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Our Values, Your Values; Our Future, Your Future

All job offers are subject to satisfactory references and compliance with vetting requirements applicable to the job role. REED is an equal opportunities employer.  We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender identity, marital or civil partnership status, pregnancy or maternity.  We are a MINDFUL EMPLOYER and offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.

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