Customer Experience Executive

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Job Role: Customer Experience Executive

Reporting to: Customer Experience Team Leader

Based:  Dragon Court,27-29 Macklin Street,London,WC2B 5LX

Salary: £20,000 - £22,000 dependent on experience

Hours: Monday – Friday. Split shifts of either 7.30am – 4.30pm or 8.30am – 5.50pm with a 1 hour lunch break,which changes every week

Contract: Permanent


The Role – What does the Customer Experience Executive role look like? are recruiting for a Customer Experience Executive to provide a world class customer service experience for our customers and job seekers. You will support the business including our sales teams as well as external customers by either email,telephone or Livechat on the website. Your main aim will be to resolve issues and queries.  


You will be measured against KPIs based on issue resolution and providing an excellent service and experience.


What can offer me in return?


You will receive 25 days holiday plus bank holidays,the chance to buy,sell and carry over holiday,paid sabbaticals after every 5 years of service,long standing service awards,a discount scheme,pension,season ticket loans,access to health insurance,free eye tests,personal development schemes of up to £500 every 5 years,day off to move house,paid rewards for innovative ideas,childcare vouchers and many many more!


Who are

The Reed Global Group ( is made up of Europe’s biggest jobsite -; one of the world’s leading Welfare To Work providers - Reed In Partnership; and the UK’s leading training provider - Reed Learning and Reed Specialist Recruitment which comprises of our branch network of specialist recruiters all across the country.

In 1995, became the first recruitment website offered by a recruitment agency in the UK. Since then, has branched out to become the UK's #1 job site,featuring vacancies from over 25,000 recruiters a year,including private and public sector employers,leading recruitment agencies and consultants from REED's network of 350 offices across the UK,and around the world.

The Person - Who makes a good Customer Experience Executive?


The successful candidate will have proven experience in a customer service environment including call centre,retail,hospitality,or any other industry working with the public or customers. We would be really keen to speak with anyone who has experience of Livechat but this isn’t essential.


You will need to be passionate about providing a great customer experience and have excellent verbal and written communication skills. We are also looking for someone who can demonstrate their organisation and time management skills,good attention to detail and the ability to follow procedures.


Join REED - Our Values,Your Values; Our Future,Your Future

All job offers are subject to satisfactory references and compliance with vetting requirements applicable to the job role. REED is an equal opportunities employer.  We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender,race,disability,sexual orientation,religion or belief,age,gender identity,marital or civil partnership status,pregnancy or maternity.  We are a MINDFUL EMPLOYER and offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.

Reference: 372676

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