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Office Location: Interchange Place,151-165 Edmund Street,Birmingham B3 2TA Office Name: Birmingham Sales
Sector: Recruitment Delivery Centre Salary: £20000 - £28000
Job Type: Permanent Role Type: Full-time
Job Ref: 391354  

MSP Team Leader

REED: Northampton are seeking a Team Leader to join their management team,working with one of our highest profile clients. 

What is the role? 

To put it simply – as a Team Leader you’ll be making sure that all recruitment co-ordination runs smoothly on your account.

You will be working alongside consultants with a passion for ensuring their clients receive nothing less than service excellence.Your customer service experience will prove invaluable to our Recruitment Process Outsourcing (RPO) team – who you will be working closely with – and you will be relied upon to provide detailed and accurate Management Information (MI) that will ensure the successful running of this account.

Working in accordance with processes and procedures established by your client,you will also be accountable for ensuring that all of the administration and data management tasks associated with the effective management of an outsourced recruitment contract are completed to the required standard.

Key Accountabilities –

  • Manage the delivery of Service Excellence for your account.
  • Demonstrate a clear understanding of contractual requirements across your account
  • Pro-actively challenge working practices to ensure the most efficient and effective processes are in place.
  • Deliver against the time,cost and quality expectations.
  • Maintain a reward based culture to reinforce the achievement of SLA and KPI targets
  • Develop and maintain relationships with both internal and external stakeholders
  • Manage a small team of co-ordinators (currently a team of 2)

What are we looking for? 

The successful candidate will have a background in either recruitment,customer services or similar high volume recruitment solutions as the role will require a hands on approach and would suit an individual from a recruitment background who is looking to step up into their first management position or move away from sales.
What can REED offer you?

As well as a competitive base salary plus bonus earning potential,REED offer a variety of company benefits such as 25 days holiday plus bank holidays,the chance to buy,sell and carry over holiday,paid sabbaticals after every 5 years of service,long standing service awards,a discount scheme,pension,season ticket loans,access to health insurance,free eye tests,personal development schemes,paid rewards for innovative ideas,childcare vouchers and many,many more!

Join REED – Our Values,Your Values; Our Future,Your Future

Proud winners of:

  • #1 Recruitment Agency Glassdoor Best Places To Work 2018
  • Glassdoor Top CEOs 2019
  • The JobCrowd Top Companies For Graduates To Work For 2018/19


All job offers are subject to satisfactory references and compliance with vetting requirements applicable to the job role. REED is an equal opportunities employer.  We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender,race,disability,sexual orientation,religion or belief,age,gender identity,marital or civil partnership status,pregnancy or maternity.  We are a MINDFUL EMPLOYER and offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.