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Office Location: Dragon Court, 27-29 Macklin Street, Covent Garden London, WC2B 5LX Office Name: Reed Online, Dragon Court
Sector: Permanents Consultant Salary: £28000 - £30000
Job Type: Permanent Role Type: Full-time
Job Ref: 403945  

Senior Credit Controller

Reed Online are looking for a Senior Credit Controller to join their established team based in Holborn, London.


To increase profitability for Reed Online by reducing overall debt levels by identifying and resolving disputes, whilst maintaining and building good customer relationships

Key Responsibilities

  • Effective collection of debts by telephone, letters and email in line with company procedures
  • Proactively dealing with Client queries in line with company SLAs and escalating issues where appropriate
  • Undertaking reconciliations on customer accounts
  • Handling disputed accounts and negotiating to bring payment into line with terms
  • Accurate recording of credit control activity information 
  • Taking credit card payments
  • Production of customer statements and invoice copies as well as processing requests for credit notes and refunds
  • Performing credit checks and processing new contracts
  • Ensuring best practice and continuous improvement of policies within the Finance function
  • Any other tasks and activities as required in line with the above job purpose

Skills and Experience

  • Demonstrable experience in a Senior Credit Control position with a proven track record of reducing debt
  • Excellent numerical skills, great attention to detail, organisational and time management skills
  • First-class telephone manner and the ability to communicate confidently with people at all levels
  • Proven ability in working to targets
  • Experience of using Agresso and Salesforce are desirable but not essential

Key Measures and Targets

  • Hit collection percentage targets and reduce the ageing of debts
  • Reduce debtor days
  • Obtain a high level of accuracy in account notes
  • Meeting KPIs and objectives and actively participating in incentives
  • Following up on overdue accounts in line with company procedures

Join REED – Our Values, Your Values; Our Future, Your Future

Proud winners of:

  • #1 Recruitment Agency Glassdoor Best Places To Work 2018
  • Glassdoor Top CEOs 2019
  • The JobCrowd Top Companies For Graduates To Work For 2018/19


All job offers are subject to satisfactory references and compliance with vetting requirements applicable to the job role. REED is an equal opportunities employer.  We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender identity, marital or civil partnership status, pregnancy or maternity.  We are a MINDFUL EMPLOYER and offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.