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Office Location: 86 Deansgate,Manchester M3 2ER Office Name: Screening and Compliance - Deansgate
Sector: Central Support Salary: £30,000 - £35,000
Job Type: Permanent Role Type: Full-time
Job Ref: 372494  

Strategic Client Relationship Manager

Reporting to the Director of Screening & Compliance Services,the main purpose of the role will be to oversee the delivery for key clients either directly or through the coordination of the account. Specific responsibility will be on service excellence,compliance,governance,continuous improvement,legislative changes and relationship management to maintain,develop and improve the client satisfaction and relationships.

Company – Reed

Job Title – Strategic Client Relationship Manager

Job Type – Perm

Salary – £30k to £35k  per annum (dependent on experience)

Location – Deansgate,Manchester

Hours – Mon – Fri (core hours 8-5/9-6)

Reed Screening is one of the fastest growing Pre-Employment Vetting businesses in the UK and due to continued growth,we are recruiting for a new position to provide strategic client relationship and account management to Reed Screening’s largest client.


Client Relationship Management

  • Take ownership of the client satisfaction process and ensure issues are resolved effectively
  • Building relationships with clients at the highest level,therefore being a source of market intelligence
  • Being the escalation point for the resolution of any issues experienced within the delivery of the Managed Service to the client organisation
  • Contract performance and client satisfaction
  • The client perceives that professional expertise is applied via deployment of effective personnel on the contract
  • Proactively drive the evolution of the service to the mutual benefit of both partners
  • Delivering all services to clients with expertise,a focus on quality and demonstrating a desire to meet challenging delivery targets


Contractual Governance and Compliance

  • Ensure that the team achieve SLA standards and KPI’s in line with financial forecasts and commercial goals
  • Activities managed within the role are seamlessly integrated with the delivery of outputs required
  • Review Management Information reports,highlighting any significant issues to the Director
  • Ensure that regular and appropriate review meetings are conducted where necessary,participating in these reviews


Business Development

  • To ensure all services to the client are delivered with expertise,a focus on quality and demonstrating a desire to meet challenging targets
  • Action is taken where necessary,to ensure that consistent service excellence is delivered
  • To ensure that Reed realises its commercial goals in line with the forecast financials


Continuous Improvement

  • Driving market leading and innovative enrolment processes and accreditation standards,ensuring and driving best practice within the team
  • Focus on the continuous improvement of key aspects of the service,in particular Process,System and Delivery and the use of best practise methodology
  • Confident in understanding what risks are able to be mitigated by operational process change
  • Ensuring that all opportunities and threats are pre-empted and managed to the benefit of both the client and Reed

Join REED – Our Values,Your Values; Our Future,Your Future

All job offers are subject to satisfactory references and compliance with vetting requirements applicable to the job role. REED is an equal opportunities employer.  We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender,race,disability,sexual orientation,religion or belief,age,gender identity,marital or civil partnership status,pregnancy or maternity.  We are a MINDFUL EMPLOYER and offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.