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Office Location: 2nd Floor,Charles House,61-69 Derngate,Northampton NN1 1UE Office Name: Shared Service Centre
Sector: Resourcer Salary: £19000 - £21800
Job Type: Permanent Role Type: Full-time
Job Ref: 385177  

Workforce Planning Executive

Workforce Planning Executive 

Base Salary £18,000 – £19,000 + £1000 shift allowance + bonus

Are you seeking a new opportunity to develop and shine?

REED are seeking ambitious and motivated individuals to join our Workforce Planning Team based in central Northampton.  

In this highly visible role you will quickly gain an understanding of what it is like to work within in a fast paced recruitment centre and so to ensure your success you will have access to REED’s industry renowned training schemes,courses and workshops,all designed to provide you with the skills it takes to be successful in this highly competitive industry.  We need people who want to develop their career,not just start their next job so while experience is not required the ability to keep yourself motivated and work well under pressure absolutely is!

If you work hard and you will be rewarded not only financially through bonus earnings and career progression but also with regular team incentives and access to the full range of rewards on benefits on offer to all of REED’s Co-Members (including 25 days holiday,discounts at high street retailers and restaurants,a healthcare cash plan and learning sponsorship to name a few).

*Please note – Hours of work are on a shift rotational basis – Monday-Friday 8am-5pm or 9am-6pm (3 days per week) 6am-3.00pm (1 day per week) & 1.00pm-10.00pm (1 day per week)

What will you be doing?

You will be working within the Workforce Planning team who are responsible for filling shifts on behalf of Royal Mail. The work involves taking orders from either one large site of a group of sites and filling these to our SLA. You will be responsible for keeping your pool of candidates up to date,allocating shifts to them on a daily or weekly basis,ensuring that all candidates are compliant and able to go out to work . Placing new starters in for induction,creating signing in sheets and dealing with all queries.

What are we looking for?

We are looking to bring in a real go-getter who thrives in a fast paced and a Call Centre environment

  • Be able to work to targets and SLA’s
  • Attention to detail.
  • Have worked in a process driven role before
  • Have had experience in a fast paced environment
  • Experience of complaint handling is desirable but not essential
  • PC Literate must have experience of excel
  • Excellent telephone manner and strong customer service skills as will be required to speak to hiring managers on a daily basis
  • Great team player
  • Drive to succeed
  • Resilient and adaptable


*Base Salary – £19000 + bonus earning potential 

*Please note – Hours of work are on a shift rotational basis -Monday-Friday 8am-5pm or 9am-6pm (3 days per week) 6am-3.00pm (1 day per week) & 1.00pm-10.00pm (1 day per week)

*Please also be aware that there is a holiday ban over November & December due to this being our busiest period. 

Join REED – Our Values,Your Values; Our Future,Your Future

Proud winners of:

  • #1 Recruitment Agency Glassdoor Best Places To Work 2018
  • Glassdoor Top CEOs 2019
  • The JobCrowd Top Companies For Graduates To Work For 2018/19


All job offers are subject to satisfactory references and compliance with vetting requirements applicable to the job role. REED is an equal opportunities employer.  We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender,race,disability,sexual orientation,religion or belief,age,gender identity,marital or civil partnership status,pregnancy or maternity.  We are a MINDFUL EMPLOYER and offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.