- Office Location: 2nd Floor, Charles House, 61-69 Derngate, Northampton NN1 1UE
- Office Name: Shared Service Centre
- Sector: Talent Solutions
- Salary: £22000 - £22000
- Job Type: Contract
- Role Type: Full-time
- Job Ref: 421080
Workforce Planning Executive
We are recruiting for a Workforce Planning Executive to join our specialist recruitment team in Northampton.
Role: Workforce Planning Executive
Salary: £22,000 per annum
Type: Fixed Term Contract (19 week) with the possibility of extension
Start Date: 1st September 2020
End Date: 8th January 2021
Hours: Monday – Sunday (40 hours per week). Please note that we require candidates to be flexible as the office is open between 6-11pm, you will be working 8 hours per day (with a 60 minute lunch), you will work one day at the weekend and 4 days in the week. Shifts include 8-5pm, 8.30-5.30pm, 9-6pm, 10-7pm 11 -8pm and 2pm-11pm – you only work the late shift once per week)
Location: Charles House, Northampton – due to the impact of COVID19 we have implemented social distancing measures in the office for the safety of our staff
*Due to the nature of this role, there is a holiday ban across November and December (bar the dates off for Christmas).*
What will you be doing?
You will be working within the Workforce Planning team who are responsible for filling shifts on behalf of Royal Mail. The work involves taking orders from either one large site of a group of sites and filling these to the targets set. You will be responsible for keeping your pool of candidates up to date, allocating shifts to them on a daily or weekly basis, ensuring that all candidates are compliant and able to go out to work . Placing new starters in for induction, creating signing in sheets and dealing with all queries. This is a fast paced role and therefore requires candidates who have experience of working with customers, familiar with working on systems and working on the phone.
What are we looking for?
We are looking to bring in a real go-getter who thrives in a fast paced and a Call Centre environment
- Experience of working to targets, deadlines or SLA’s and can demonstrate this
- Good attention to detail and the ability to work efficiently
- Experience of working in a fast paced environment
- Excellent customer service and rapport building skills
- Experience of complaint handling is desirable but not essential
- PC Literate must have experience of Excel and Word
- Experience and a desire to work on the phone
- Great team player
- Drive to succeed
- Resilient and adaptable
In return for your hard work we offer specialist recruitment training, 25 days holiday (pro rata), rewards and recognition.
If this sounds like you then apply to find out more. Our selection process will consist of a 20 minute structured telephone interview, online testing and face to face interviews to be held between Tuesday 28th July – Friday 31st July.
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All job offers are subject to satisfactory references and compliance with vetting requirements applicable to the job role. REED is an equal opportunities employer. We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender identity, marital or civil partnership status, pregnancy or maternity. We are a MINDFUL EMPLOYER and offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.