Sales & Customer

With over 20,000 businesses using to recruit each year, including both Recruitment Consultancies and Direct Employers, the experience these customers receive is crucial to our success as a business.

As such our customer-facing function is split into 3 areas – Sales, Customer Success and Customer Experience – with specific focuses across the customer lifecycle, from new customer acquisition to ongoing support and account management.

Rewards At REED…

Wellbeing Centre

Wellbeing Centre

Co-Members can access information around healthy living, financial advice and more.



Paid sabbaticals for continuous service.

Holiday Scheme

Holiday Scheme

Option to carry forward, buy or sell 5 days holiday per annum.

Personal Development Fund

Personal Development Fund

Gain sponsorship for personal development courses.

Give As You Earn

Give As You Earn

Co-Members can make tax efficient donations to one or more charities of their choice.

Moving Home Leave

Moving Home Leave

We offer a days paid leave to help Co-Members when moving home.

Refer a Friend

Refer a Friend

Get rewarded for referring friends, network or family into REED.

Professional Qualifications

Professional Qualifications

Sponsorship for professional qualifications.

Love Mondays

Love Mondays holds events linked to our purpose "improving lives through work"

Hack Days

Hack Days supports innovations and collaboration through regular hackathons.

Our Sales Executives and Account Managers at are key to our commercial success; providing solutions to new and existing customers every day. 

Our teams vary in size depending on the target audience, from large-scale contracts with FTSE 100 companies and recruitment agencies, to tailored packages to meet the needs of an SME.

Everyone that joins us in Sales has the opportunity to be enrolled on the Sales Academy, which guarantees salary increases, bonuses and progression based on your performance. Find out more using the button below, then apply to any vacancies listed at the bottom of this page.


“We have a team of people passionate about the results our customers receive and as such we offer a huge range of career opportunities for people who want to offer a great service to our customers as well as deliver great commercial results for our business.

So whether you are passionate about selling products to new customers, delighting existing customers or simply making sure our customers get the maximum value out of the products they’ve purchased then’s Sales and Customer teams offer a diverse range of opportunities with exciting progression paths in all areas.”

Simon Wingate, Managing Director,

Customers are at the heart of everything we do at, and our teams are set-up to ensure we have the best possible chance of driving successful outcomes for our recruiting customers.

Our Customer Success Executives and Customer Success Managers are on hand to ensure our existing clients are getting the most out of their recruitment packages with Our people love to help their customers achieve optimal results from their recruitment campaigns, providing constructive, positive advice and guidance on a regular basis.

Watch the video to hear from our Customer Success team about why they LOVE what they do.

REED has one clear purpose across the group: Improving Lives Through Work.

This applies to all teams from Customer Success and Sales teams at, through to Recruitment Consultants, Employment Advisors and all support staff in between across the REED family of companies.

Hear from CEO James Reed and other Co-Members in the video to learn more about what our purpose means for us on a day-to-day basis.



Our offices can be found in central London (Holborn / Covent Garden area) and in the heart of Manchester.


Sales Academy

Sales Executives joining REED will be taken through the Sales Academy – with promotions, commission and salary increases directly related to your job performance and output.


Learning & Development

Whether you are joining us as a Customer Success Manager, Sales Exec or in any other role, training and development opportunities are available to all, delivered by our team of in-house experts.

Current Vacancies

Customer Experience Executive

Department: Customer Experience
Location: Holborn
Role Type: Permanent
Salary: £20,000 - £22,000


Job Title: Customer Experience Executive

Reporting to: Customer Experience Team Leader
Location: Dragon Court, London


Job Overview

Providing customers with first class customer service and providing excellent support to the business, as the first point of contact for the Sales team and our customers, either by email, telephone, enquiries via the site and Livechat, with an aim for first call resolutions.



CRM Assistant

Department: Courses Marketing
Location: Holborn
Role Type: Permanent
Salary: £23000 - £26000

About Reed Courses

Reed Courses is a sister company to; one of Britain’s most established digital brands. Our mission is to help everyone achieve their goals through learning. We work with hundreds of respected learning providers to advertise over 60,000 courses in a wide range of subjects; from accounting and HR right through to fitness and cooking. We offer courses for both consumers and businesses – helping individuals learn something new and develop their career, whilst also allowing employers to upskill their staff and create a more knowledgeable workforce.



We require a highly-motivated marketer ready to deliver our Customer Relationship Management (CRM) campaigns, whilst also supporting wider initiatives helping to shape and optimise our new student satisfaction and retention activities.


Reporting to the Retention & CRM Manager, the successful candidate will be responsible for creating, running, reporting and planning our campaigns for our B2C and B2B audience.

Customer Success Manager

Department: Customer Success
Location: Manchester
Role Type: Permanent
Salary: £32000 - £36000

Reed Online are looking for a Customer Success Manager to join their established team based in King Street, Manchester.

Our Latest Stories…

Check out our blogs below to hear about #LifeAtREED from some of our current and previous Co-Members, as well as company news, insights and advice…