Sales & Customer

With over 20,000 businesses using reed.co.uk to recruit each year, including both Recruitment Consultancies and Direct Employers, the experience these customers receive is crucial to our success as a business.

As such our customer-facing function is split into 3 areas – Sales, Customer Success and Customer Experience – with specific focuses across the customer lifecycle, from new customer acquisition to ongoing support and account management.

Rewards At REED…

Wellbeing Centre

Wellbeing Centre

Co-Members can access information around healthy living, financial advice and more.

Sabbaticals

Sabbaticals

Paid sabbaticals for continuous service.

Holiday Scheme

Holiday Scheme

Option to carry forward, buy or sell 5 days holiday per annum.

Personal Development Fund

Personal Development Fund

Gain sponsorship for personal development courses.

Give As You Earn

Give As You Earn

Co-Members can make tax efficient donations to one or more charities of their choice.

Moving Home Leave

Moving Home Leave

We offer a days paid leave to help Co-Members when moving home.

Talent Hub

Talent Hub

Our dedicated learning & development platform.

Refer a Friend

Refer a Friend

Get rewarded for referring friends, network or family into REED.

Professional Qualifications

Professional Qualifications

Sponsorship for professional qualifications.

Love Mondays

Love Mondays

Reed.co.uk holds events linked to our purpose "improving lives through work"

Hack Days

Hack Days

Reed.co.uk supports innovations and collaboration through regular hackathons.

Our customers are at the heart of everything we do at reed.co.uk, and our teams are set-up to ensure we have the best possible chance of driving successful outcomes for our recruiting customers.

The aim of all our Sales and Customer teams is the same: to help our recruiting customers fulfill their hiring needs and help job-seekers find the right opportunities to grow their careers. All of these things help us achieve the REED purpose of improving lives through work.

 

“We have a team of people passionate about the results our customers receive and as such we offer a huge range of career opportunities for people who want to offer a great service to our customers as well as deliver great commercial results for our business.

So whether you are passionate about selling products to new customers, delighting existing customers or simply making sure our customers get the maximum value out of the products they’ve purchased then reed.co.uk’s Sales and Customer teams offer a diverse range of opportunities with exciting progression paths in all areas.”

Simon Wingate, Commercial Director, reed.co.uk

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Locations

Our reed.co.uk offices can be found in central London (Holborn / Covent Garden area) and in the heart of Manchester.

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Sales Academy

Sales Executives joining REED will be taken through the Sales Academy – with promotions, commission and salary increases directly related to your job performance and output.

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Learning & Development

Whether you are joining us as a Customer Success Manager, Sales Exec or in any other role, training and development opportunities are available to all, delivered by our team of in-house experts.

Current Vacancies

Business Development Executive

Department: Courses Sales
Location: Covent Garden
Role Type: Contract
Salary: £31500 - £33000

reed.co.uk are looking for a Business Development Executive to join their established new business team in Holborn, London.

 

Customer Success Executive

Department: Customer Success
Location: Covent Garden
Role Type: Permanent
Salary: £25.000 - £28.000

Overview

Customer Success is an essential role which ensures reed.co.uk customers have the best possible experience. With a primary focus on Customer needs during trial periods, you will work strategically to ensure the customer is fully equipped to get the most from the services that reed.co.uk provides and begin working with them as an initial key partner in their recruitment process.

 

Customer Success Manager

Department: Customer Success
Location: Covent Garden
Role Type: Permanent
Salary: £32000 - £36500

Overview

 

The Customer Success Manager is a key strategic role within reed.co.uk, the successful candidate will be a customer focussed individual who is motivated and engaged by providing service excellence to our clients. 

 

The Customer Success Manager will be responsible for providing market leading service and will ensure that our clients receive maximum value from their investment by enabling them to fully leverage their subscriptions and services on an ongoing basis.

 

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